FAQs

  1. Where is my order shipped from?

MIGOO collaborates with leading international merchants from around the globe to find and select the most qualified items at the most reasonable prices for you. We work with USPS and other trusted partners, such as Epacket and Yun Express, to ensure that your item is transported to any location from China, Singapore, India, Vietnam, and more. Our products are shipped worldwide, so we meet international standards and strive to offer new and improved items to our valued clients.

  1. What payment methods do you accept?

We accept PayPal, Credit cards, and Debit cards,...

  1. How can I get the order confirmation?

We will send you a Confirmation email as soon as you place the order. In case, you do not receive the email from contact@migoogi.com, please check the email address you provided to make sure that it is correct. If you need any further assistance, feel free to contact us via the above email. 

  1. When will my order be shipped?

Normally, it takes 2-3 days for us to ship out your order after you make the payment successfully. 

  1. How to track my order?

When your order is sent out, you will receive a tracking information email mentioning the tracking number and the link to the logistics carrier's website so that you can use that link to follow your order status.

  1. How to change my order information?

If you find that your shipping address or variants are incorrect, please email us as soon as possible so that we can support you in changing the information.

To ensure that your order information is accurate, please double-check it after placing the order. 

Note: we can only change your order information within 12 hours.

  1. What is your return policy?

Returns are available if initiated within five (5) days of the day the carrier's system shows the delivery status successfully.

The return policy will only apply in case the items are wrong, damaged, or have any manufacturing problems. We will refuse to make refunds or changes for the products delivered in their original condition.

Please note that: The customer is responsible for the cost of return shipping.